Secure Server Protection
At Gem, your online purchases are safe. We use SSL (secure socket layer) providing an encrypted channel and
server authentication so that all information is transmitted through
a secured server connection. Your credit card will not be processed
until the day your order is shipped out.
If in the unlikely event you are unhappy with your online purchase at gemjewelryboutique.com, items in perfect, unworn condition may be returned within 7 days for a full refund, minus the original shipping fee. Please email us first for an RA# for more efficient processing.
Any custom or altered/sized jewelry
is non-returnable and a final sale.
We recommend insuring your shipments, Gem is not responsible for items lost or damaged
Out of stock jewelry may be available
as a custom order. Custom orders are considered final sales.
You may call us at the shop Monday
through Friday from 11-7pm, Saturday from 11-6 and Sunday from 12-5pm
central standard time. Our number is 708.386.8400. Or, you
may email us at firstname.lastname@example.org. Our mailing address is: Gem 108
North Marion Street. Oak Park, Il. 60301.
We use UPS live rate quotes when you
process your order.
Purchases are processed within 1-2
days of order received. If the item is in stock, we ship accordingly.
If you need your product next day, please follow up your order with
a call to the shop at 708.386.8400 as to ensure we are aware of the
urgency. If an item is out of stock, the delivery time may take
anywhere from 2-8 weeks depending upon designer.
Wear and Tear
Jewelry is fragile and should be worn
with care. We do not recommend wearing your jewelry to bed or
in the shower or during extreme physical activity. Pearls and
softer stones such as turquoise are delicate and should not come into
contact with perfumes or hairspray. If a piece breaks within 45
days of purchase and we feel it is the fault of the item, we will repair
it at no charge. After 45 days, we will attempt to repair any
breakages for a fee. Each piece needs to be handled on an individual
basis and if we feel that it has been damaged through excessive force,
a fee may be charged within the 45 day period. Please contact
us prior to sending us any breakages email@example.com.